Pandu Support

We read everything that comes in.

Email us: hello@eibogames.com

We usually reply within 48 hours. Please include your device model, your Android version and the level number you were on — it lets us reproduce the problem straight away.

Common questions

How do I place a panda?

Tap a square once to mark it with a cross — your own note that no panda can sit there, and it costs nothing. Tap twice quickly to place a panda. A slow second tap just clears the cross, so a stray tap can never cost you a shoot.

Is every board really solvable without guessing?

Yes. Every board is checked when it is generated: it must have exactly one answer, and that answer must be reachable by reasoning alone. If a board would ever require a guess, it is discarded before you see it.

I am stuck on a level

Use the hint tool under the board. It dims everything except the one square it can prove, and tells you in words why that square has to be a panda. It is meant to teach the technique, not just hand you the answer.

What are the shoots at the top?

Three attempts. Placing a panda somewhere it cannot legally go spends one and leaves a mark on that square so you can see the mistake. Marking squares with a cross is always free.

I lost my progress

Progress is saved on your device only. Uninstalling the game, clearing its data, or moving to a new device will erase it, and we have no copy to restore from. There are no accounts and no cloud save.

What data does Pandu collect?

There is no account and no sign-in, and your progress stays on your device. The game does use analytics, crash reporting and advertising, which collect device and usage information tied to identifiers rather than to your name. The Privacy Policy lists exactly what and who, and the data deletion page explains how to erase it.

Can I turn off personalised ads?

Yes. In the EEA, UK and Switzerland a consent screen appears the first time you play, and you can reopen it from the in-game settings. Anywhere else, use Android Settings → Privacy → Ads to reset or delete your advertising ID. Ads still appear either way; they just become less relevant.

I bought something and it did not arrive

Restart the game first — purchases usually restore on the next launch. If it still has not appeared, email us with your Google Play order number and we will sort it out.